beet65 Frequently Asked Questions

beet65 requires a government-issued photo ID for KYC verification — a National ID card (NID), passport, or driving licence is accepted. You may also be asked to provide a selfie holding your ID and proof of your payment method (for example, a screenshot of your bKash wallet showing your registered mobile number). KYC is mandatory before any withdrawal is processed and typically takes 24-48 hours to complete.

No — beet65 strictly allows only one account per person. Duplicate accounts are a violation of the Terms and Conditions and will result in the closure of all associated accounts and the forfeiture of any bonus balances. If you have forgotten your login credentials, use the account recovery option on the beet65 Login page rather than creating a new account.

You can reset your beet65 password directly from the beet65 Login page by clicking the "Forgot Password" link and entering your registered email address or mobile number. A reset link or OTP will be sent to you. If you no longer have access to your registered contact details, email [email protected] with your account username and identity documents for manual assistance.

To permanently close your beet65 account, contact the support team at [email protected] with the subject line "Account Closure Request". Before closure, ensure your balance is withdrawn in full. If the closure request is related to a gambling concern, beet65 also offers a self-exclusion option — see the Responsible Gaming page for details. All closure requests are processed within 48 hours of identity confirmation.

The minimum deposit on beet65 is ৳200 BDT across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit cap for standard accounts, though high-volume deposits may trigger additional verification steps as part of our security procedures. Deposit amounts are always credited in BDT to your beet65 wallet.

The minimum withdrawal on beet65 is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent deposit — for example, if you deposited via Nagad, your withdrawal will be sent to your Nagad wallet. KYC verification must be completed before any withdrawal is approved. Standard withdrawals are processed within 1-4 hours during business hours Bangladesh Standard Time (UTC+6).

Most beet65 withdrawals to bKash, Nagad, and Rocket wallets are completed within 1-4 hours of approval. Withdrawals to Dutch-Bangla Bank, BRAC Bank, or other bank accounts may take up to 24 hours. Processing times may be longer during peak periods such as BPL match days or major tournament finals. If your withdrawal has not arrived within 24 hours, contact [email protected] with your withdrawal request ID.

beet65 does not charge any internal platform fees on deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, etc.) may apply their own standard transaction charges, which are outside beet65's control. To avoid unexpected deductions, check your provider's current fee schedule before initiating a transaction. The amount credited to your beet65 wallet reflects what beet65 actually receives.

Yes — Rocket (Dutch-Bangla Mobile Banking) is a fully supported payment method on beet65 for both deposits and withdrawals. The process is the same as bKash and Nagad: send the payment to the designated beet65 number, enter your transaction reference in the deposit portal, and the funds are credited. Rocket is a popular choice among players in areas of Bangladesh with strong Dutch-Bangla Bank coverage.

beet65 offers a comprehensive casino library covering live dealer games (live baccarat, live roulette, live blackjack, live Andar Bahar powered by studios including Evolution Gaming and Ezugi), video slots from providers like Pragmatic Play, NetEnt, and Microgaming, and crash games. The full catalogue is accessible via the beet65 Casino page. New games are added regularly — the lobby is updated every month.

Yes — beet65 is fully optimised for mobile browsers on both Android and iOS. No app download is required; simply open beet65.net in your mobile browser, log in, and the entire casino and sportsbook experience is available in a responsive mobile-friendly format. The site loads quickly even on standard 4G connections available across Dhaka, Chittagong, Sylhet, and other major Bangladeshi cities.

The Return to Player (RTP) percentage on beet65 slots varies by game and provider. Most slots from Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%, which is standard across the industry. RTP is a long-term statistical average calculated over millions of spins — it does not guarantee individual session results. You can find the RTP for any specific game in that game's information or help section.

All games available on beet65 are supplied by certified third-party game studios whose Random Number Generators (RNGs) are independently tested for fairness. Providers such as Pragmatic Play, Evolution Gaming, Spribe, and NetEnt operate under internationally recognised certifications. beet65 does not modify game outcomes in any way — results are determined entirely by the certified RNG of each provider.

Wagering requirements (also called rollover conditions) specify how many times a bonus amount must be wagered before it can be withdrawn as real money. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in qualifying bets before withdrawing the bonus. beet65 bonus terms specify which games contribute to wagering — slots typically contribute 100% while live casino games may contribute a lower percentage.

beet65 runs regular reload bonuses, free spins promotions, and seasonal offers tied to events like the BPL, IPL, Eid, and Pohela Boishakh. These promotions are announced on the beet65 Casino page and communicated via email or SMS to opted-in players. Free spin winnings are credited as bonus funds subject to wagering requirements. Check the promotions section regularly or contact support to ask about current active offers.

beet65 operates a VIP loyalty programme that rewards consistent players with exclusive perks including higher withdrawal limits, priority processing, dedicated account management, and access to bespoke promotions. VIP status is earned based on deposit activity and wagering volume. Players who believe they qualify for VIP consideration can reach out to the support team at [email protected] for details on the current tier structure and benefits.

beet65 is an online gaming platform that operates as a safe and reliable service for adult players in Bangladesh. Players are responsible for understanding and complying with the laws applicable in their own jurisdiction. beet65 does not make legal representations on behalf of individual users. What beet65 can confirm is that the platform enforces strict 18+ age verification, operates with SSL security, and uses certified game providers — providing a trustworthy environment for players who choose to participate.

The minimum age to register and play on beet65 is 18 years. This is a strict, non-negotiable policy. All accounts are subject to KYC age verification before withdrawals are processed, and any account found to belong to a person under 18 is closed immediately. beet65 is committed to preventing underage gambling and encourages parents and guardians to use parental control software on shared devices.

If gambling is negatively impacting your life, beet65 provides a self-exclusion option that closes your account for a minimum of six months. To activate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request". Once activated, the exclusion cannot be reversed before the agreed period expires and marketing communications will be stopped. For further guidance, visit the beet65 Responsible Gaming page.

The beet65 support team is available 24 hours a day, 7 days a week. You can reach the team by emailing [email protected]. Please include your registered username or mobile number, a clear description of your issue, and any relevant transaction IDs or screenshots. For responsible gaming requests such as deposit limit changes, time-outs, or self-exclusion, use the subject line "Responsible Gaming Request" so the query is routed to the correct team immediately.